Quality policy

Our goal is simple: a satisfied customer. We strive to deliver high-quality services and we rely on three pillars:

1

We provide services exclusively via in-house employees

“The most important element for maintaining quality is making continued investments into the training of our employees and their growth, both professionally and personally”.

Ing. Martin Trnovský, human resources and quality manager
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Professional knowledge and an in-depth knowledge of legislation are necessary to provide our services. Therefore, we place emphasis on ensuring our professional staff have studied planned changes to laws well in advance.

For our employees, we regularly organise professional training activities conducted by highly-qualified instructors familiar with the ecosystem of the National Labour Environment, the Fire and Rescue Corps, the Public Health Authority, representatives of insurers, relevant law firms and other professionals with practical experience.

We also actively support employees in efforts to increase their qualifications, expanding their professional horizons and improving their soft skills.

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2

We comply with international ISO certification procedures

“For certification to make any sense, it is necessary to continuously monitor compliance with defined procedures, gain feedback and identify opportunities to streamline processes”.

Ing. Adrián Kubinec, director of the certification company CeMS, s. r. o.
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To streamline internal processes, we rolled out a certified quality management system under the ISO 9001:2015 standard.

The health and safety of our own employees and protecting the environment are important to us. This is the reason we’ve implement an occupational health and safety management system certified under the ISO 45001:2018 standard and an environmental management system under the ISO 14001:2015 standard.

These certificates were issued by the certification company CeMS, s. r. o. All services are provided in compliance with the above standards.

Our certificates and licenses
3

We leverage project management  

“It doesn’t matter the number of facilities or how many employees you have, the rate of their fluctuation or the level of difficulty of your requirements. No situation is completely new to us, yet each remains unique. The same as our approach to you”.

Ing. Martin Petran, project manager
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Thanks to more than 20 years of experience on the market, we known that each client deserves an individualised approach. As such, for more complicated and extensive contracts, we leverage project management.

Projects are managed by a project coordinator, a trained expert, under the supervision of a project manager. At the beginning of our cooperation, we review the specific needs of the client, select the best solution and define a schedule of activities to be conducted that we call an “Action plan”.

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